Support
Find out how to use features of the 10,000 Steps program.
Popular Pages
- Why is it important to track my steps?
- Why 10,000 Steps?
- What do I do if I don't have an activity tracker?
- Why am I not receiving notification emails from 10,000 Steps?
- Recording other activities in the Step Log
- Can I sync my step tracking device?
- 10,000 Steps for Workplaces
- 10,000 Steps for Communities
- Team Name Generator & Ideas
- Connecting Trackers via Apple Health
- Connecting Trackers via Health Connect
We've put together Frequently Asked Questions (FAQ) to give you more information about 10,000 Steps and how to use our program.
- View all frequently asked questions
- Why is it important to track my steps?
- Why 10,000 Steps?
- How do I log my steps?
- Can I record activities other than walking?
- What do I do if I don't have an activity tracker?
- Can I connect my activity tracker?
- How do Monthly Challenges work?
- What are Tournaments?
- Can I use 10,000 Steps in my workplace or community?
- What is a 10,000 Steps Coordinator?
- How do I register my organisation and become a Coordinator?
- Why am I receiving an error when updating steps or activity?
- Why am I not receiving notification emails from 10,000 Steps?
- Can I use the 10,000 Steps Program in my location?
- How private is my information?
- Getting Started on Mobile App
- New Mobile App Features
- Mobile App Troubleshooting
- Connecting Trackers via Apple Health
- Connecting Trackers via Health Connect
- Logging Your Steps on the App
- Viewing Your Friends on the App
- Viewing Your Groups on the App
- Monthly Challenges on the App
- View Tournaments on the App
- Connecting Android phones via Health Connect
- Connecting iPhone via Apple Health
- Create, View, or Remove Custom App Reminders
Please see below for our Legacy App Support topics. These are relevant for 10,000 Steps Mobile App 4.8.5 and earlier.
- 10,000 Steps Legacy App News
- Legacy App troubleshooting and known issues
- Downloading the 10,000 Steps Legacy App
- Logging into the Legacy App
- Setting a step goal via Legacy App
- View step statistics via Legacy App
- Connecting with Apple Health on Legacy App
- Logging steps and activity via Legacy App
- Viewing Tournament progress via Legacy App
- Join a Challenge and view progress via Legacy App
Need more information?
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