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Your Account with 10,000 Steps
As a 10,000 Steps member, you may find over time that you no longer need an active account with us. You are welcome to deactivate or mark your account for deletion at any time.
As 10,000 Steps is a Research Project we are required to retain de-identified step data. For more information, see Why we collect this information in our Terms, Conditions and Privacy Policy.
Unsubscribe from Daily Reminders and Other Emails
Unsubscribe from Daily Reminders in your Profile Settings , and other emails here.
Account Deactivation
Members who use their accounts intermittently (for example, once a year for a workplace tournament) will often deactivate their accounts between Tournaments or Challenges.
Accounts can be deactivated through the website via Hello Your Name > Account Details > Account Management > Deactivate your account, or by selecting Deactivation in the Contact Support form here.
- Deactivation can take a few days to be completed.
- Inactive accounts can't be used to login, participate in Tournaments, Monthly Challenges, Health Challenges, and Group Challenges.
- Inactive accounts will not be sent Daily Reminders, Program or Campaign emails.
- System emails (e.g. password resets) may still be received.
- Deactivated accounts retain step, Tournament, Monthly Challenge, Health Challenge, Friends, Groups Challenges, weight, girth and other history that can be viewed again once reactivated.
- Deactivated accounts can be reactivated at anytime by Contacting Support.
Account Deletion
You can request account deletion at any time.
On the mobile app: Navigate to ☰ > Account Details > Delete My Account.
On the website: Navigate to Hello Your Name > Account Details > Account Management > Delete your account.
Please note: If you send an account deletion request through the mobile app or website, you will not be able to re-use an email address until all data is anonymised or removed. Please allow up to 7 days for Account Deletion to free your email address for use in a new account. Alternatively, use the Reactivation option in Contact Us.
By requesting account deletion, the member will be:
- permanently logged out of the mobile app and
- marked for deletion in our database.
Deletion includes:
- de-identifying personal account information
- unsubscribing and removing email address information
- retaining de-identified data as a requirement from our funding bodies.
Account deletion is permanent and once actioned, member accounts are not be able to be recovered. Access to previous step history, Tournament history, Health Challenge history, Monthly Challenge history, Groups Challenge history, Friends, weight, girth, and other history is not recoverable.