A: There can be a few different reasons 10,000 Steps emails might not appear in your inbox.
Typical emails that are missed are automated system emails including:
- New account verifications
- Password resets
- Tournament notifications
- Coordinator registration notifications
If you are awaiting an automated email from 10,000 Steps, please:
- Double check the email address used. Ensure the address, including your name, any full stops, mail server and prefixes have been entered correctly.
- Give the system time to deliver. Some emails can take 30-60 minutes to be sent and delivered.
- Check your Spam or Junk folders.
- Search your mail folders for "admin@10000steps.org.au" or "10000steps@cqu.edu.au"
- Check if you have any mail rules or preferences that are filtering automatic emails into another mailbox, or blocking them completely.
- Whitelist or Allow emails from "admin@10000steps.org.au" and "10000steps@cqu.edu.au" to ensure you will receive new automated emails.
If you are using an organisation or work email, many email settings may be controlled by your IT department. 10,000 Steps has no control over the delivery of emails that are being filtered by your organisation. Please contact your IT department to whitelist and release your 10,000 Steps emails.
New Password Reset
You can trigger a new password reset at any time using our Forgot Password page. If you receive multiple, please use the most recent password reset link. If you account is not yet verified, you will not be able to reset your password, or view Challenges and Tournaments.
New Verification Email
You can trigger a new account verification email at any time by logging in with your existing account and password. If you've sent through a deactivation or deletion request, you won't receive new verification emails, or they will display an error.
Verification emails can sometimes be "pre-opened" by organisation security, leading to an error that displays as the new code already being used. Try using mobile data or home wifi to send and open a new account verification.
Account Deactivations
If you have deactivated your account, you will need to reactivate to reset your password, verify your account, or log in. Use the Reactivation option in Contact Us. Reactivations can take 7 days.
Account Deletions
If you have sent an account deletion request through the mobile app or website, you will not be able to re-use an email address until all data is anonymised or removed. Please allow up to 7 days for Account Deletions to free your email address for use in a new account. Alternatively, use the Reactivation option in Contact Us.